As an online marketplace of wargaming events of all shapes and sizes, Tiebreak understands the importance of providing a clean, well-lit platform where consumers of events (“Attendees”) have full disclosure of the terms of their purchase and where those terms meet certain minimum requirements. For that reason, Tiebreak has created the following requirements governing the refund policies of organisers of paid events (“Organisers”) hosted on Tiebreak.
We understand that refund policies vary depending on the type of event and the Organiser. Because of that, we provide flexibility for Organisers to post their own policies with respect to their events, so long as they meet the following minimum requirements:
(a) Refund policies must be posted on the applicable event page;
(b) “No refund” policies are permissible, but must be clearly identified as such and must otherwise comply with these minimum requirements;
(c) Refund policies (including “no refund” policies) must provide for a refund or other make good for complete failure to provide the advertised goods and services (e.g., event cancellation);
(d) Refund policies must be in accordance with all applicable local, state, provincial, national and other laws, rules and regulations;
(e) Refund policies may not be changed with respect to purchases made prior to the date of such change and its posting to the applicable event page; and
(h) Refund policies must otherwise be fair and reasonable.
If a refund policy does not meet these minimum requirements set forth above, Tiebreak may (but has no obligation to) modify such refund policy such that it meets these minimum requirements. Such modification may take the form of prospectively making changes to the Organiser's posted refund policy on the applicable event page or retroactively applying such changes at the time of a dispute, chargeback and/or refund request.
If a refund policy is not posted on an events page, such an event will use Tiebreak's "Standard Refund Policy" outlined below.
(a) Refunds may be issued at the discretion of the event Organiser;
(b) An event Organiser must provide for a refund or other make good for complete failure to provide the advertised goods and services (e.g., event cancellation);
(c) To request a refund, an Attendee must contact the event organiser and make a refund request. Attendees may also contact Tiebreak to request a refund, at which point Tiebreak will endeavor to contact the event Organiser on the Attendee's behalf.
(d) An event Organiser may choose to (but is not required to) issue a refund using Tiebreak's software, via Tiebreak's payment partner, funds will take 5-10 days from the time of issue to be returned to the account of the payment method used by the Attendee.
(e) An Attendee may choose to transfer a ticket instead of receiving a refund. To do so, Attendee must contact the event Organiser and request the transfer, giving the details of the new Attendee. An event Organiser may contact the new Attendee for confirmation of the transfer.
In the event that Organiser fails to honor a refund that an Attendee believes is due under the applicable refund policy and/or the minimum requirements set forth above, that Attendee may request that Tiebreak initiate a refund by contacting us. Tiebreak will review the facts and circumstances and determine whether or not a refund is due in accordance with the applicable refund policy and the minimum requirements set forth above. Tiebreak will endeavor to complete its review within thirty (30) days of being contacted by Attendee. Attendees should note that if an Organiser has withdrawn funds from an event, Tiebreak will not have control of the funds and Tiebreak will need the event Organiser to cooperate in order to obtain a refund, which may not happen. All determinations of Tiebreak with respect to these Refund Policy Requirements, including without limitation the orders to be refunded and the size of any refund, shall be final and binding on both Organiser and Attendee.
These Refund Policy Requirements are not intended to be and do not constitute an offer to insure the performance of or to guarantee the performance of any Organiser and are not a guarantee that refunds will be issued in any given situation.
Questions about the Refunds Policy should be sent to us at help@tiebreak.co.uk.
